1. Introduction

1.1       Company History

Phantom Sound & Security was established in 1996 as an automotive fitment centre servicingGauteng and surrounding regions and has grown to a Level 2 BBBEE Company.

Being innovative and having a vision in customer satisfaction in our group we have partnered with Sparkling Auto Premium as well as Phantom Power. Business relationships were established with vehicle original equipment manufacturers(OEMs) particularly NISSAN and FORD Motor Company. The company was successful at securing major contracts and developed a renowned reputation for service excellence and quality fitment of all automotive accessories.

1.2       What the company does

      The company specialises in supply and installation of:

• Smash & Grab
• Entire Car Protection
• Leather
• Safety Bands / Run flats
• Roll Bars, Nudge Bars, Bull Bars, Tow Bars
• Steel, Aluminium Canopies
• Fibre Glass Canopies
• Rubberising & Bin Liners
• Securi-lid, Armadillo,
• Hard & Soft Covers
• Multi Media systems, Radio’s, DVD Players ect
• Cruise Control, Electric Windows, Aircon’ s
• Rear View Camera’s, PDC’s
• Alarms & Central Locking
• Roof Racks & Workers Roof Racks
• Gear lock & Pin locks
• Body Kits
• 4x4 Accessories
• All Emergency and Security lights
• All Mine Spec products eg: PA Systems, Two Way radios, Sirens, Buggy Whips and Reverse Buzzers.
• Vehicle Cosmetic and Valet Services
• PDR (Paintless Dent Removal)  

1. Strategy

a. Vision statement

Cutting-edge one-stop fitment centre recognised for service excellence in the motor industry

b. Mission statement

A dynamic fitment centre offering multiple vehicle accessories to car manufacturers and dealerships through competitive pricing and efficient turnarounds.

c. Values

Our business abides by the following values:

• Quality management
• Team work
• Honesty and Integrity
• Customer focus
• Service excellence

d. Business goals & objectives

• One-stop fitment centre
• Expand business opportunities through innovation
• Continuous improvement of product knowledge
• Promoting customer focus and accountability
• Growth through strategic partnership
• Shareholder and employment equity 

e. Strategic Partnerships

In partnership with reputable service providers. The company has partnered with strategic manufacturers to offer one-stop solutions to our customer base nationally. Listed below are our partners:

• Artav(roll bars, nudge bars, side steps)
• Securi-lid
• Bosal Tow Bars
• Planet Electronics (radios, multimedia, dvds)
• Sanji (alarms, PDCs)
• JVC (radios)
• Besttec (electric windows, cruise control)
• Chevron (galvanised roof racks) 

f. Business competitiveness

Phantom ensures business competitiveness through offering a wide spectrum of vehicle accessories under one umbrella. 

g. Service pledge

Service excellence and customer satisfaction through quality products and trained personnel

We are a Preferred Supplier to:

• Bidvest
• Avis
• Phakisa World
• Nissan SA
• Ford Motor Company Fleet
• SAPS
• Municipalities
• General Motors
• Toyota
• Ford
• Nissan
• Hyundai
• Bidvest
• GWM
• VW